The perfect time to gather feedback is every time.
Gather feedback during every customer interaction and drive positive outcomes using Salesforce and Instant Feedback.
Email questionnaires are spam
Response rates are low and the customer experience is stale by the time the survey is received.
Satisfaction surveys are ineffective
Surveys are sent at the end of a customer interaction. Often, it is too late to rectify a poor experience.
Data resides in different systems
Surveys are sent from a different system while Salesforce has the CRM data, making a unified view difficult.
Keep All your data in Salesforce with Instant Feedback
Each member of your team is assigned a unique feedback link.
Get individual feedback by using the link in emails, chat, and support tickets.
A Salesforce Site is created to collect the feedback.
Feedback is linked with the Lead, Contact, and team member.
Reports, dashboards and automation provide needed insights and alerts.
30-day free trial for 10 users. Only $2.50 USD/user/month.
Constant Feedback
Add Instant Feedback links in email signatures, chat messages, and support ticket responses.
Grade Performance
Get insights into your team's performance through average customer ratings (1-5 stars).
Proactive Intervention
Address areas of concern with real-time alerts, ensuring poor feedback doesn't jeopardize your business relationships.
Complete Control
Maintain full control over collected data and permissions. All data resides in Salesforce.
Empower customers to share their voice anytime
Customer satisfaction surveys have a fatal flaw: they are usually sent after the completion of a transaction when it is too late to change the outcome. Gather feedback with every customer interaction and drive positive outcomes by using Instant Feedback.
30-day free trial for 10 users. Only $2.50 USD/user/month.
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